Smoke Alarm Support Resources
MATelec Australia's continues to provide high-quality Smoke Alarm's to the Australian market. To ensure you have the consistent Customer Care you require, you can view key troubleshooting guides based on your Smoke Detector below.
TROUBLESHOOTING RESOLUTION PROCESS
When any issues are experienced with our smoke alarms (false alarms, chirping, etc…), we recommend the following troubleshooting process is followed:
- Vacuum the vents and the space around all the alarms in your home.
- Determine which MATelec Australia model Smoke Alarm you have by detaching the Alarm from your roof or wall and looking at the back for the model number.
- Perform a factory reset on all smoke alarms, using the below steps specific to your model.
- (Wireless units only) Re-pair together using the below ‘Pairing’ instructions.
- Install back on the ceiling and test the alarms to confirm functionality.
TROUBLESHOOTING MATelec AUSTRALIA SMOKE ALARMS
False Alarming/Chirping
Most common reason for false alarms/chirping:
- Dust and Insects
- Steam
- High Humidity/Condensation
- Cooking Fumes
- Air Movement
Interconnection/Power Issues
- Battery tab not removed
- Alarms not paired correctly
- Alarms not wired correctly
If further issues present or assistance is required, please contact our friendly team for advice via our form, by email or call 1800 281 282.
(Use the FSA-26000 troubleshooting guide for Superseded model codes FSA-15000, 18000, 20000, & 25000)
