MATclub TERMS
MATclub Terms & Conditions
Last updated 01/07/26
MONTREAUX PTY LTD TRADING AS MATELEC AUSTRALIA ACN 160 835 334 ("COMPANY")
MATclub Membership, Promotion and Prize Draw Terms and Conditions
1. About MATclub
1. ABOUT MATCLUB
1.1 MATclub is a promotional membership program operated by Montreaux Pty Ltd Trading as MATelec Australia ABN 80 160 835 334 of 5 Telford Drive, Shepparton, VIC, 3630 (“MATelec Australia”, “we”, “us” or “our”).
1.2 MATclub is designed to provide members with access to selected MATelec Australia updates, product information, offers, events, surveys, competitions, prize draws and other member activities.
1.3 By joining MATclub, participating in MATclub activities, or entering any MATclub prize draw, you agree to these Terms and Conditions and any additional terms that apply to a specific promotion, campaign, activity or prize draw.
1.4 If there is any inconsistency between these general MATclub Terms and Conditions and the specific terms for a particular promotion or prize draw, the specific promotion terms will apply to the extent of the inconsistency.
2. ELIGIBILITY
2. ELIGIBILITY
2.1 MATclub is open to Australian residents aged 18 years or over.
2.2 MATclub may be open to people and businesses involved in, connected with or interested in MATelec Australia products, services or industries, including the electrical, automation, control, pumping, water management, manufacturing, facilities, industrial, commercial, trade, wholesale, contracting, maintenance, engineering, consulting, OEM, installation and end-user sectors, as well as any other eligible persons accepted by MATelec Australia at its discretion.
2.3 Employees, contractors, directors and officers of MATelec Australia, its related entities, agencies and suppliers directly associated with the conduct of a specific prize draw, and their immediate families, are not eligible to win prizes unless expressly stated otherwise in the relevant promotion terms.
2.4 MATelec Australia may refuse, suspend or cancel a membership if we reasonably believe that a person:
- has provided false, incomplete or misleading information;
- has entered using automated, fraudulent or improper means;
- has breached these Terms and Conditions;
- has engaged in conduct that is abusive, offensive, unlawful or damaging to MATelec Australia or other members; or
- is otherwise ineligible to participate.
3. JOINING MATclub
3. JOINING MATclub
3.1 To join MATclub, you must complete the MATclub sign-up form and provide the requested details, which may include your name, email address, mobile number, state or territory, business or employer details, member type, and selected MATclub group or interest area.
3.2 You must ensure the information you provide is true, accurate and up to date.
3.3 Only one MATclub membership is permitted per person unless MATelec Australia expressly allows otherwise.
3.4 MATclub membership is free. No purchase is required to join MATclub unless a specific promotion states that a purchase of goods or services at their normal retail value is required to receive additional entries.
3.5 MATelec Australia may change, suspend or discontinue MATclub at any time, subject to any rights or obligations that apply to active promotions already underway.
4. COMMUNICATIONS AND MARKETING CONSENT
4. COMMUNICATIONS AND MARKETING CONSENT
4.1 When joining MATclub, you may be asked to select the types of communications you wish to receive, such as email updates, SMS updates, event invitations, product information, surveys or promotional offers.
4.2 MATelec Australia will only send marketing communications where it has consent or is otherwise permitted by law.
4.3 You can unsubscribe from marketing emails or SMS messages at any time using the unsubscribe function provided in the message or by contacting MATelec Australia.
4.4 Unsubscribing from marketing communications does not automatically cancel your MATclub membership, unless you request cancellation or MATelec Australia cannot reasonably administer your membership without the relevant contact details.
4.5 MATelec Australia may still send you non-promotional administrative messages relating to your MATclub membership, prize draw entries, prize notifications, changes to these Terms and Conditions, or other matters reasonably necessary to administer MATclub.
5. PRIVACY
5. PRIVACY
5.1 MATelec Australia collects, uses and stores personal information for purposes including:
- administering MATclub membership;
- verifying eligibility;
- managing prize draw entries;
- contacting winners;
- delivering prizes;
- sending marketing communications where permitted;
- conducting surveys, feedback requests and product research where applicable;
- improving MATelec Australia products, services and marketing; and
- complying with legal and regulatory obligations.
5.2 MATelec Australia may disclose personal information to related entities, service providers, marketing platforms, CRM providers, prize suppliers, delivery partners, professional advisers, regulators and other parties where reasonably required for the purposes above.
5.3 If you win a prize, MATelec Australia may publish your name and other pertinent information, where required or permitted by law or stated in the relevant promotion terms.
5.4 MATelec Australia will handle personal information in accordance with its Privacy Policy, available at https://www.matelecaustralia.com.au/privacy-policy.
5.5 By joining MATclub or entering a MATclub promotion, you acknowledge that MATelec Australia may use your information for the purposes stated in these Terms and Conditions and any specific promotion terms.
6. MATclub GROUPS, SURVEYS AND ACTIVITIES
6. MATclub GROUPS, SURVEYS AND ACTIVITIES
6.1 MATclub may include different groups, interest categories or member segments. These groups may be used to tailor communications, activities, surveys, offers or prize draw opportunities.
6.2 MATelec Australia may invite members to complete surveys, provide feedback, submit product ideas, answer questions, attend events, interact with MATelec Australia content, or complete other actions.
6.3 Unless otherwise stated, participation in surveys, activities or feedback requests is optional.
6.4 Any feedback, suggestions, ideas, comments, survey responses, images, videos, testimonials or other content you submit to MATelec Australia may be used by MATelec Australia for business, product development, marketing, promotional and internal purposes, subject to applicable laws.
6.5 You must not submit content that is unlawful, misleading, offensive, defamatory, discriminatory, confidential, infringing, or otherwise inappropriate.
6.6 MATelec Australia may remove, reject or disregard any submitted content or activity entry that it reasonably considers unsuitable, invalid or non-compliant with these Terms and Conditions.
7. MONTHLY NEW MEMBER PRIZE DRAW
7. MONTHLY NEW MEMBER PRIZE DRAW
7.1 MATelec Australia may conduct a recurring monthly prize draw for eligible new MATclub members who join during the relevant monthly entry period.
7.2 Unless otherwise stated in specific promotion terms:
each eligible new member will receive one entry into the monthly new member prize draw for the month in which they successfully join MATclub;
- entry is free;
- no purchase is required;
- entries open at 12:00am AEST/AEDT on the first day of each calendar month;
- entries close at 11:59pm AEST/AEDT on the final day of each calendar month;
- the draw will take place within 5 business days after the end of the relevant month at MATelec Australia’s Shepparton office;
- the winner will be selected by random draw from all eligible entries received for that month; and
- each valid entry has a random and equal chance of being drawn.
7.3 The monthly prize will be valued at approximately $800 including GST, unless otherwise stated.
7.4 The prize is not transferable, exchangeable or redeemable for cash, unless required by law.
7.5 MATelec Australia may substitute a prize with another prize of equal or greater value if the advertised prize becomes unavailable for reasons beyond MATelec Australia’s reasonable control, subject to any regulatory requirements.
7.6 Winners will be notified in writing by email, SMS or phone using the contact details provided at sign-up.
7.7 If required by law or stated in the relevant promotion terms, winner details may be published on MATelec Australia’s website and Social Media pages including their relevant groups, for at least the required publication period.
7.8 If a winner cannot be contacted, is ineligible, does not claim the prize within the required time, or fails to provide information reasonably required to deliver the prize, MATelec Australia may conduct a redraw in accordance with these Terms and Conditions and applicable laws.
8. QUARTERLY ACTIVITY-BASED PRIZE DRAWS
8. QUARTERLY ACTIVITY-BASED PRIZE DRAWS
8.1 MATelec Australia may conduct quarterly prize draws where MATclub members can earn entries by completing eligible actions during the relevant quarterly promotion period.
- 8.2 Eligible actions may include, but are not limited to:
- completing a MATclub survey;
- attending a MATelec Australia event;
- engaging with selected MATelec Australia product content;
- submitting approved feedback;
- participating in a MATclub challenge or activity;
- referring an eligible person, where permitted by the specific promotion terms;
- purchasing eligible MATelec Australia products, where purchase-based entries are expressly stated; or
- completing any other action specified by MATelec Australia.
- 8.3 Each quarterly promotion will have specific terms stating:
- the promotion name;
- the promoter;
- the promotion period;
- who is eligible to enter;
- the eligible actions;
- the number of entries awarded for each action;
- any entry limits;
- the prize or prizes;
- the total prize pool;
- the draw date, time and location;
- the winner notification method;
- any winner publication details;
- any permit, authority or licence details required for the relevant states or territories; and
- any other special conditions.
8.4 Unless otherwise stated in the specific quarterly promotion terms, entries will be awarded only after MATelec Australia verifies that the eligible action has been completed.
8.5 MATelec Australia may reject entries that are incomplete, duplicated, automated, fraudulent, generated by bots or scripts, submitted outside the promotion period, or otherwise non-compliant.
8.6 Where entries are awarded for purchases, the purchase must be made at the normal retail or wholesale price, and any entry mechanic must comply with applicable trade promotion laws.
8.7 Unless otherwise stated, winners of quarterly activity-based prize draws will be selected by random draw from all eligible entries received during the relevant quarter.
8.8 MATelec Australia may run specialist quarterly promotions with additional or different conditions. Those conditions will be made available at the time of the promotion.
9. PRIZE CONDITIONS
9. PRIZE CONDITIONS
9.1 Prizes are subject to availability and any conditions imposed by the prize supplier.
9.2 Any costs associated with accepting, collecting or using a prize that are not expressly included in the prize description are the responsibility of the winner.
9.3 MATelec Australia is not responsible for any tax implications arising from winning or accepting a prize. Winners should seek their own independent financial or tax advice.
9.4 Prizes must not be sold, transferred or assigned without MATelec Australia’s written consent.
9.5 If a prize includes tickets, travel, accommodation, experiences, event access or third-party services, additional supplier terms may apply.
9.6 MATelec Australia is not responsible if a winner cannot use a prize due to personal circumstances, scheduling conflicts, travel issues, workplace policies or any other reason beyond MATelec Australia’s control.
10. WINNER VERIFICATION AND REDRAWS
10. WINNER VERIFICATION AND REDRAWS
10.1 MATelec Australia may require a potential winner to provide proof of identity, age, residency, employment, trade status, purchase, activity completion or any other information reasonably required to verify eligibility.
10.2 If a potential winner does not provide requested verification within the required time, MATelec Australia may deem the entry invalid and conduct a redraw.
10.3 Redraws will be conducted using the same random draw method as the original draw, unless otherwise stated in the specific promotion terms.
10.4 MATelec Australia may conduct an unclaimed prize redraw after 14 days, depending on prize and jurisdiction, subject to applicable laws and any required regulatory approvals.
11. FAIR CONDUCT AND DISQUALIFICATION
11. FAIR CONDUCT AND DISQUALIFICATION
11.1 MATelec Australia may disqualify any member or entrant who:
- tampers with the entry process;
- submits false or misleading information;
- uses multiple identities, duplicate accounts or automated entry methods;
- breaches these Terms and Conditions;
- acts in a way that is unlawful, inappropriate, offensive or contrary to the spirit of MATclub;
- attempts to manipulate votes, entries, results or activity records; or
- damages or interferes with MATelec Australia systems, websites, forms, social media pages or CRM processes.
11.2 MATelec Australia’s decision on eligibility, entries, verification and prize allocation is final, subject to applicable laws.
12. SOCIAL MEDIA PROMOTIONS
12. SOCIAL MEDIA PROMOTIONS
12.1 MATclub promotions may be advertised on Facebook, Instagram, LinkedIn, TikTok, YouTube or other social media platforms.
12.2 Unless expressly stated otherwise, MATclub promotions are not sponsored, endorsed, administered by or associated with any social media platform.
12.3 Entrants release the relevant social media platform from liability arising from the promotion, to the extent permitted by law.
12.4 Entrants must comply with the terms and policies of any social media platform used to participate in a MATclub activity or promotion.
13. INTELLECTUAL PROPERTY AND MEMBER CONTENT
13. INTELLECTUAL PROPERTY AND MEMBER CONTENT
13.1 You retain ownership of any original content, feedback, suggestions, ideas, comments, survey responses, images, videos, testimonials or other material you submit to MATelec Australia, to the extent you own those rights.
13.2 By submitting any content, feedback, suggestions, ideas, comments, survey responses or other material, you grant MATelec Australia a royalty-free, worldwide, perpetual, irrevocable, non-exclusive and transferable licence to use, reproduce, edit, publish, communicate, display, adapt and otherwise exploit that material for MATelec Australia’s business, marketing, promotional, internal, research, product development and commercial purposes.
13.3 You acknowledge and agree that MATelec Australia may use any feedback, suggestions, ideas, concepts, know-how or information you provide to develop, modify, improve, manufacture, source, market, distribute or sell products, services, features, designs, processes, systems or other business assets without any obligation to pay compensation, provide attribution, obtain further consent or treat the material as confidential.
13.4 Any products, services, features, designs, processes, systems, improvements, developments, materials or other business assets created, developed, modified or commercialised by or for MATelec Australia, whether or not they are based on or informed by member feedback, suggestions or ideas, will be owned by MATelec Australia or its licensors, suppliers or partners, as applicable.
13.5 You must not submit any confidential information, trade secrets, proprietary information or material that you do not have the right to provide to MATelec Australia.
14. CHANGES, SUSPENSION OR CANCELLATION
14. CHANGES, SUSPENSION OR CANCELLATION
14.1 MATelec Australia may amend these Terms and Conditions from time to time. Updated terms will be made available on the MATelec Australia website or other MATclub communication channel.
14.2 MATelec Australia may modify, suspend, cancel or terminate MATclub or any MATclub activity where reasonably necessary due to technical issues, fraud, regulatory requirements, supply issues, business changes or other circumstances beyond MATelec Australia’s reasonable control.
14.3 If a promotion has already commenced, MATelec Australia will only cancel or materially alter the promotion where permitted by law and, where required, with any necessary regulatory approval.
15. LIABILITY
15. LIABILITY
15.1 Nothing in these Terms and Conditions excludes, restricts or modifies any consumer rights, guarantees or remedies that cannot be excluded under Australian law.
15.2 To the extent permitted by law, MATelec Australia is not liable for any loss, damage, injury, delay, technical failure, system error, lost entry, incomplete entry, misdirected communication or prize issue arising in connection with MATclub or a MATclub promotion, except where caused by MATelec Australia’s negligence, wilful misconduct or breach of law.
15.3 MATelec Australia is not responsible for any act, omission, failure or delay by third-party platforms, prize suppliers, delivery providers, telecommunications providers, social media platforms or CRM/marketing technology providers.
16. GOVERNING LAW
15. GOVERNING LAW
16.1 These Terms and Conditions are governed by the laws of Victoria, Australia.
16.2 Entrants submit to the non-exclusive jurisdiction of the courts of Victoria and any courts entitled to hear appeals from those courts.
16.3 Nothing in these Terms and Conditions limits any rights, remedies or protections that entrants may have under applicable Australian consumer, privacy, trade promotion, lottery, gambling or other laws in their state or territory of residence.
17. CONTACT
17. CONTACT
For MATclub enquiries, membership updates, privacy requests or prize draw enquiries, contact:
MATelec Australia Australia Pty Ltd
Email: customer@matelecaustralia.com.au
Phone: 1800 281 282
Address: 5 Telford Drive, Shepparton, VIC, 3630
Website: https://www.matelecaustralia.com.au/matclub